An organization management theory helps an organization adopt a specific way of running its activities to fulfill its purpose and meet its goals. The transformation leadership theory primarily focuses on the leadership in the organization, which is seen as a base of operations that may lead to the success or failure of an organization. According to Lewis (2016), the management theory defines that all the employees in an organization should work together for the common goal of all the stakeholders in the organization. In human services organizations, the transformation leadership theory will primarily focus on the management of the employees and their ability to deliver the services to their clients. On the other hand, the management theory will ensure that the senior and junior staff work together under given regulations to ensure that the organization’s goal is met.
According to Watson and Hoefer (2013), every leader has the obligation of inspiring the attitudes and behaviors of the individuals under them in order to accomplish a given set of objectives (Watson & Hoefer, 2013). When an organization ensures that there is trust, respect and integrity among the staff members, the clients will also adapt these characters in them. This shows that the internal practice in the organization will affect the external environment. Empathy and safety should be observed in the organization, which will affect the customers as the organization’s employees deliver their services to them (Watson & Hoefer, 2013). These characters expressed by the employees will help the organization attain its goal and strengthen its relationship with the customers. These factors would therefore lead to the best service delivery from the organization, hence leading to satisfying the customers’ needs and in return adding the customer values to the organization.
Lewis, S. (2016). Responsive leadership in social services: A practical approach for optimizing engagement and performance. Health Promotion Practice, 17(2), 169-171.
Watson, L. D., & Hoefer, R. A. (2013). Developing nonprofit and human service leaders: Essential knowledge and skills. Sage Publications.