Identify elements found in a scenario
Competency
Identify two elements found in an effective healthcare work group in the assignment scenario.
Mastery
Identify three elements found in an effective healthcare work group in the assignment scenario.
Identify barriers to communication
Competency
Identify two barriers to communication that may cause conflict within a group.
Mastery
Identify three barriers to communication that may cause conflict within a group.
Describe Communication techniques
Competency
Describe at least two communication techniques that can be used to avoid conflicts within the team.
Mastery
Describe at least three communication techniques that can be used to avoid conflicts within the team.
Improvement strategies
Competency
Identified at least two strategies to improve communications and strategies to avoid recurring conflicts within the team of the organization
Mastery
Identified at least three strategies to improve communications and strategies to avoid recurring conflicts within the team of the organization